Kirstie said the family felt “helpless” because they lived more than an hour away in Malton, North Yorkshire, and were advised Pearl was too frail to be moved into care and that bed rails would be too dangerous.

On 12 November 2025, Pearl fell out of bed for the sixth time in slightly more than three months and died a week later.

“She ultimately died from a fall that she should never have had,” Kirstie said.

“It’s just unbelievable that it could happen again and again and anyone I spoke to just said there wasn’t really a solution.

“It just seems unfathomable that a lady of 98, at the end of her life, could be left knowing full well that we were waiting for the next fall and the next fall, that ultimately led to her death,” she added.